How can I troubleshoot my device connection?

In certain cases when the device has multiple service providers, it needs a connection refresh or update. You can do that by:

1. Turning ON "airplane" mode on your device then back OFF
2. Restarting your device (here are the steps for iPhone)
3. Making sure your device software (e.g. iOS or Android) is up-to-date

Old versions of iOS and Android may have issues with eSIM service. While on Wi-Fi, please update your device software to the latest available version as follows:

• On iPhone (iOS): Settings > General > Software Update
• On Android devices: Settings > About Phone > System Update

Please note that cellular service will only be available in locations with cellular network coverage.